This Refund Policy applies to Kabir Pontesbury Fish Bar Limited, trading as The Salop Fryer

 

 At The Salop Fryer, we aim to provide high-quality food and service. If you are not satisfied with your order, please review the policy below

 

Eligibility for Refund

 

Refunds may be issued where:
• Food is incorrect, missing, or not as ordered
• Food is of unsatisfactory quality
• An order cannot be fulfilled

Due to the nature of freshly prepared food, all refund requests are assessed on a case-by-case basis.

Non-Refundable Situation

We may not offer refunds where:
• You change your mind after preparation has begun
• The issue was not reported within a reasonable time
• The product has been consumed or significantly used

 

How to Request a Refund
Please contact us as soon as possible:
• Telephone: 01743 211476

Please provide:
• Your order details
• A description of the issue

 

Refund Processing
• Approved refunds will be processed within 3–5 business days
• Refunds will be issued to the original payment method 

 

 Contact Information Kabir Pontesbury Fish Bar Limited Trading as The Salop Fryer The Salop Fryer, Main Rd, Pontesbury, Shrewsbury, SY5 0PS